Refund Policy
Here is the Returns & Cancellations policy adapted into English for Eugenia's Boutique:
Please note: we do not offer free returns. Return shipping costs are the customer's own responsibility.
Can I return my order?
Yes! If you are not satisfied with your purchase, you may return it within 30 days of receipt, provided the following conditions are met:
- The product is returned with all original parts, components, and packaging, in the same condition as when received.
- The product shows only normal handling — damage caused by careless use will not be accepted for return.
- Products where hygiene is a factor must be thoroughly cleaned before being returned.
- Any defects must have been identified immediately upon receipt.
Returns are processed within 7 business days. If all conditions are met, your return will be officially confirmed within this period.
We reserve the right to refuse returned items if we have reason to believe they have been used or damaged by the customer.
How do I return my order?
To initiate a return, please send an email to support@eugeniasboutique.com with the following information:
- Order number
- Reason for the return
- Photo of the product (required in case of damage)
- Your full name and delivery address
Once we have received your request, we will provide you with the return address. Please do not send your return to the sender — we will supply the correct address after your request has been submitted.
All returns are sent to our central warehouse in Asia. Return shipping costs are the customer's own responsibility.
Cancellations
We are unable to accept cancellations once an order has been confirmed. As our system is fully automated, orders are processed immediately upon purchase and the fulfilment process cannot be interrupted.
If you no longer wish to keep an item, please wait until it has been delivered and follow our returns process. The item must be returned in its original condition and original packaging in order to be eligible for a refund.
As our goods are shipped from Asia, delivery times may be longer than usual and are outside of our control. If your order is already on its way, cancellation is not possible. You are welcome to notify us in advance of your intention to return, and we ask that you send us a shipping confirmation to help expedite the process.
Right of Withdrawal
You have the right to withdraw from your order within 14 days of receiving the goods, in accordance with consumer protection legislation. To exercise this right, please contact us at support@eugeniasboutique.com with a clear statement of your decision to withdraw.
Upon receipt of the returned goods, we will refund all payments received, excluding delivery costs, within 14 days. The refund will be issued using the same payment method as the original purchase.
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, we do not offer a refund. Instead, we will send a free replacement product at no additional cost.
To request a replacement, please contact us at support@eugeniasboutique.com within a reasonable timeframe and include evidence of the damage or defect (photos or videos). Once verified, your replacement will be dispatched as quickly as possible.
If you have any questions about our returns or cancellations process, please do not hesitate to contact our team at support@eugeniasboutique.com. We are here to help.