We've got answers
How can I contact you?
I’m always happy to help. Whether you have a question about a bag, your order, or the final collection, you can reach out anytime.
Available Hours:
I do my best to reply within 48 hours.
Email: support@eugeniasboutique.com
What is your return policy?
I want you to feel happy with the bag you choose. If something is not quite right, you may return it within 14 days from the day you receive it.
Please send me an email first, and I will guide you through the next steps.
Email: support@eugeniasboutique.com
What payment methods do you accept?
You can pay safely and easily. I accept Amex, Maestro, Visa, MasterCard, Apple Pay, Google Pay.
How are your bags made?
Each bag is carefully made in my workshop with time, patience, and attention to detail. I choose the materials thoughtfully and check each piece before it is sent to you.
How should I care for my leather bag?
For classic leather, keep your bag away from too much water, heat, and direct sunlight. Wipe it gently with a soft cloth and use a leather conditioner from time to time to keep it looking beautiful.
For premium vegan leather, clean it with a soft cloth and avoid harsh cleaners or too much heat. When you are not using it, store it in a cool, dry place so it keeps its shape and finish.
You can read the full care instructions in the Leather Care Guide and Vegan Leather Care Guide.
Do you offer free shipping?
Yes, I offer free shipping on all orders. Once your bag has been sent, you will receive a tracking number so you can follow it on its way to you.
We deliver across the UK with Royal Mail for fast and reliable delivery. Free shipping on all orders.
You can pay for your order securely with various payment methods at checkout.
Not completely satisfied? No problem — you can return or exchange your item within 30 days.